Terms and Conditions

WARNING: DO NOT directly connect the RSP to the same antenna as your transmitter or to an antenna in the near field of a transmitting antenna as this is likely to result in permanent damage & invalidate your warranty. (max. rated input 0dBm continuous or 10dBm for short durations). Disconnecting the power cable does NOT protect the radio from damage due to electrical overstress. It is essential to disconnect your antenna(s) when transmitting with high power from a nearby antenna. Alternatively, use an antenna switch with sufficient isolation. This is likely to result in irreversible damage to your RSP and invalidate your warranty.

Do not leave an antenna connected when thunderstorms are near. When reconnecting, first connect the Power supply and then ground the antenna before reconnecting to the nRSP-ST. This is likely to result in irreversible damage to your RSP and invalidate your warranty.

Devices that exhibit damage that has resulted from electrical overstress will not be covered by the warranty.

If you purchase direct from SDRplay Ltd.:

Product Specification:

What you get:

The Radio Spectrum Processor unit
Instruction documentation and links to popular SDR software* via www.sdrplay.com/downloads
Shipping : see 'Delivery' section below
any taxes added that we are required to charge

* Note: Software is licensed to you under the terms that are included in the click-through terms for each package.

What you won't get:

USB cable
Antenna leads or adapters

A guarantee that you will be able to pick up or use any particular signal: that will depend on your antenna, your computer, the software you have and how you operate it.

Delivery

We aim to ship from our stock within 2 working days
By default we ship from the UK using the method specified at purchase time.
You can request shipment by regular mail, but as carriers will not investigate claims for loss until 20-25 days after the due delivery date, we cannot offer guaranteed delivery times and can only investigate shipping delays if you have not received your goods in 30 days.
Customers outside of the UK may incur customs duties and charges

Warranty and Returns:

The following apply only to goods purchased directly from SDRplay Limited. For goods purchased via a third party distributor or retailer, please refer back to the source from which the goods were purchased.

Faulty Goods (Warranty) when buying direct from SDRplay:

We offer a minimum warranty period of 12 months from date of purchase- your statutory rights are unaffected
Before returning any goods believed to be faulty, you agree first to contact our technical support team and perform certain diagnostic tests as requested. The support team can be contacted at www.sdrplay.com/support
If the diagnostic tests are unable to resolve the problem, you may return the unit so that it can be assessed as a warranty claim. The support team will provide details of the return address.
If the device is shown to be faulty and as long as the fault is not the result of improper usage and or attempted modification, we will provide you with a refund of your postage costs incurred when returning the device to us and either provide you with a replacement unit or if you prefer provide you with a full refund of your original purchase costs including the delivery charges.
We will use our best efforts to provide fixes or workarounds for any software bugs which prevent use of the system

Non Faulty Goods when buying direct from SDRplay:

We want you to be happy with your purchase: if you're not, just return the product to us with 14 days, following the instructions below, and we'll exchange or refund it to the person who originally placed and paid for the order by the method used to pay for the original transaction.
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused

Customers outside the EU: we will refund the cost of the goods only
EU customers: Consumer Contracts Regulations 2013 This legislation offers you the following cancellation rights when you buy online or by phone:

You're entitled to cancel your contract if you wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods
If you wish to exercise your right of cancellation, you're obliged to retain possession of the goods and take reasonable care of them until you return them
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address
You can cancel by email: finance@sdrplay.com
If you decide to cancel, you should return the goods to us at your cost within 14 days of cancellation and we'll reimburse you the amount in relation to goods to which cancellation rights apply. We won't refund your original delivery charge unless the goods are faulty. We'll refund you no later than 14 days after the day we receive the goods back from you

UK Customers: We'll refund any delivery charges you've paid if you return an entire order

Protection of Intellectual Property Rights (all purchases)

SDRplay warrants that the goods and their components do not violate the intellectual property rights of third person in your country. However, SDRplay shall not be liable for infringement of intellectual property rights caused by you when you integrate the delivered goods or their components with your plant and machinery.
If a third party holds you liable for violating an intellectual property right that exists in your country, and SDRplay is responsible the following rules shall apply:

You shall defend itself against the claims alleged by third parties, both in extra-judicial and in judicial proceedings. SDRplay will offer support to you, provided you notify SDRplay of the third-party claim within a reasonable time. When a final judgment is rendered on such claim, SDRplay will indemnify you for court and legal costs, and, if necessary, satisfy an adverse judgment.
If by a final decision it has been determined that the supplied goods or their components violated an intellectual property right in your country, and that this violation prevented you from using the goods, SDRplay, at its own expense, shall have the following choices: It may acquire a license to use the goods; it may replace the goods or change them in a way that they no longer violate the intellectual property right; or it may take the goods back and reimburse you for the purchase price and transportation costs.

The above provisions are exclusive, and SDRplay shall not be held liable for any further damages resulting from a direct or indirect violation of intellectual property rights owned by third parties.
To the extent that the goods are or may become subject to an intellectual property right of a third party, SDRplay is required to convey to you only those goods to which SDRplay owns the intellectual property rights.

Liability for Defects

SDRPlay's liabilities for defective and nonconforming goods and the breach of an express warranty are governed by the following provisions:

If a preexisting design defect or manufacturing defect or the use of low quality materials in the goods entirely or substantially impairs the usefulness of the goods or services, you may assert the following rights within one (1) year from the date of delivery of the goods or performance of the service: You may demand that defects be cured without any additional charge or that defective products or services be replaced by conforming goods or services. You shall give SDRplay immediate written notice of any defects or any breaches of an express warranty.
As a general rule, you are obligated to fulfil in good faith your obligation to pay the agreed-upon price for goods and services. However, in the case of an apparent and undisputed defect in the goods or services, you shall be entitled to delay the payment of the portion of the purchase price reasonably related to the defect.
You shall in good faith give SDRplay reasonable time and access to the goods to cure the defect. If you refuse to provide for a reasonable time or otherwise prevents SDRPlay from curing, SDRplay's obligation to cure the defect is extinguished.
If you provide SDRplay with a reasonable time to cure, but SDRplay fails to cure the defect within this time, you shall be entitled to rescind from the contract or lower the purchase price.
The limitation period for you to demand cure of the defect in goods or services is one (1) year from the date SDRplay receives notice of such defect.
Your remedies for defects are not triggered when the defects are caused by improper treatment or unreasonably heavy use of the goods, applying inappropriate devices to the goods, or exposing the goods to unnecessary chemical substances or electromagnetic or electrical currents.
The warranty period for the replacement goods or replacement services shall expire six (6) months after the date of replacement or on the date the original one (1) year warranty on the originally supplied goods or services was to expire, whichever is later.
The above provisions are exclusive, and you shall have no further rights against SDRplay or its agents. In particular, you may not hold SDRplay or its agents liable for damages on any other goods other than the delivered goods or service. However, this provision shall not apply if, for instance, the product liability law imposes mandatory liability for personal injury or damage to private property. Likewise, the above provision does not apply where SDRplay acted intentionally or recklessly, or where SDRplay is mandatorily liable for breach of express warranty.
Unless otherwise agreed upon in writing, SDRplay does not warrant that the delivered goods comply with the laws of any foreign country.
This Contract is governed by English law.

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